Refund and Cancellation Policy

 

At Advance Craftech, we prioritize your satisfaction and strive to deliver products of the highest quality. We understand that sometimes issues may arise, and we are here to help.

Replacement Policy

In the unfortunate event that you receive a product that is damaged or exhibits color fading, we are happy to offer a replacement. Our goal is to ensure you receive the best possible product and to address any concerns promptly.

How to Request a Replacement

To initiate a replacement request, please follow these steps:

1. Contact Us: Reach out to our customer service team via email at advancecraftect@gmail.com. Provide details of the issue, including any relevant photos of the damaged or faded product.

2. Review Process: Our team will review your request and get back to you within 1-2 business days to confirm the next steps.

3. Return Shipping: If required, we will provide instructions on how to return the defective product. In some cases, we may not need the item returned and will directly send out the replacement.

Important Notes

• Replacement Only: Please note that we do not offer refunds. Our policy strictly allows for replacements of damaged or faded items only.

• Condition: The item must be reported as damaged or faded upon delivery, and unused to qualify for a replacement.

• Time Frame: All replacement requests must be initiated within 30 days of receiving the product.

Additional Support

For any questions regarding our replacement policy or to discuss a specific issue with your order, please contact our customer service team at advancecraftect@gmail.com. We are available to assist you Monday through Saturday from 10 AM to 7 PM.

Thank you for choosing Advance Craftech. We value your business and are committed to providing you with exceptional service and products.